ph21 Privacy Policy – Philippines

1Introduction

This Privacy Policy applies to all players who access or use ph21 — our online gaming and sports betting platform available at ph21.vu. When you create an account, deposit funds, place bets, or interact with any part of ph21, you share certain information with us. This policy is here to make it completely clear what we do with that information.

By registering on ph21, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described here. This policy should be read together with our Terms and Conditions.

2What Information We Collect

ph21 collects personal data during the registration process, throughout your use of the platform, and as part of our identity verification (KYC) requirements. The types of information we collect include:

We do not collect data we do not need. ph21 does not collect your payment card numbers directly — all financial transactions are processed through secure, third-party payment channels, and ph21 only receives confirmation of a completed transaction.

3How We Use Your Information

ph21 uses the personal data we collect for the following purposes:

• Account creation and verification: We use your identity and contact data to register your account, verify your age (21+ requirement), and complete the KYC process required before withdrawals can be processed.
• Transaction processing: Deposit and withdrawal records are used to process your PHP transactions accurately and to resolve any payment disputes.
• Platform security: Technical data including IP address and device information helps us detect suspicious login attempts, prevent account takeovers, and enforce one-account-per-player rules.
• Responsible gaming: Activity data allows us to monitor for signs of problematic gaming patterns. We use this information to enforce self-imposed limits and to reach out if our systems detect potential concerns.
• Customer support: When you contact ph21 support, your account and communication data is used to resolve your query efficiently.
• Legal and regulatory obligations: We may be required to retain certain data to comply with applicable laws and regulations. ph21 will retain records as required and no longer than necessary.

ph21 does not use your data for automated profiling that produces legal or similarly significant effects on you without human review. We do not use your data to make fully automated decisions about your account standing without the ability for you to request a manual review.

4Who We Share Your Data With

ph21 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: To complete your deposit or withdrawal in PHP, we share the minimum required information with our payment processing partners. These partners are required to handle your data securely and only for the purpose of completing the transaction.
• Identity verification services: For KYC purposes, identity data may be passed to a verification service to confirm authenticity of documents provided during account setup.
• IT and infrastructure providers: ph21's platform is hosted and maintained with the support of technology partners who may have limited access to data as part of platform operations. All such partners are bound by data processing agreements.
• Legal authorities: If ph21 receives a valid legal request from Philippine authorities or other competent bodies, we may be required to disclose account data as permitted or required by law.

5How We Protect Your Data

ph21 applies technical and organisational measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. Key security measures include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our platform.
• OTP (one-time password) verification for login and high-value transactions.
• Access controls that limit which ph21 staff can view sensitive account data, based on their role and need.
• Ongoing monitoring of platform systems for unusual activity or potential security threats.
• Regular internal reviews of data handling practices and security configurations.

No system can guarantee absolute security, and ph21 cannot promise that your data will never be subject to a breach. What we commit to is applying industry-standard safeguards and responding promptly to any confirmed incident that affects your personal information.

6How Long We Keep Your Data

ph21 retains personal data for as long as your account is active and for a period after closure as required by applicable laws, fraud prevention obligations, and dispute resolution needs. Specific retention periods vary by data category:

• Account and identity data is retained for the duration of your account and for a minimum period after closure to meet legal requirements.
• Transaction records are kept for a minimum period to support financial auditing, dispute resolution, and anti-money laundering compliance.
• Technical and activity data may be retained for a shorter period unless required for an ongoing investigation or legal matter.
• If you request account closure, ph21 will delete or anonymise data that is no longer required, subject to any legal retention obligations that apply.

When data is no longer needed and no legal obligation requires its retention, ph21 will securely delete or anonymise it so it can no longer be linked back to you.

7Your Rights Over Your Personal Data

As a player on ph21 based in the Philippines, you have rights over the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data ph21 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For name or date of birth changes, supporting documentation may be required.
• Right to deletion: You may request that ph21 delete your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention requirements that apply.
• Right to object: You can object to certain types of data processing, including where ph21 processes data based on legitimate interests.
• Right to data portability: Where technically feasible, you can request that certain data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact ph21 support at [email protected]. We will acknowledge your request within 3 business days and aim to resolve it within 30 days. Some requests may take longer depending on their complexity, and we will keep you informed of progress.

8Cookies and Tracking Technologies

ph21 uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit ph21.vu.

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your account preferences.
• Analytics cookies: Help ph21 understand how players navigate the platform so we can improve the experience. This data is aggregated and does not identify individual players.
• Security cookies: Support fraud detection, bot prevention, and account protection measures.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect your ability to log in or use certain features of ph21. Analytics and non-essential cookies can generally be disabled without impacting your core experience.

9Players Under 21

ph21 is strictly a platform for players aged 21 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that an account has been registered by someone under 21, that account will be closed immediately and associated data reviewed in line with our legal obligations.

If you believe a minor has registered on ph21, please notify us at [email protected] so we can investigate and take appropriate action without delay.

10Changes to This Privacy Policy

ph21 may update this Privacy Policy from time to time to reflect changes in how we operate, legal developments, or improvements to our data handling practices. When we make significant changes, we will update the "Last updated" date at the top of this page and notify registered players through available channels where reasonably practical.

We encourage you to review this Privacy Policy periodically. Continued use of ph21 after an updated policy has been posted means you accept the revised terms of this policy.

11Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph21 handles your personal data, please reach out to our support team:

For more information about your rights as a player on ph21, visit our FAQ page or read our Terms and Conditions.